Delivering Memorable Customer Service

Most companies look at customer service as a cost and not an investment. No matter how good you are at what you do if you’re not gaining (and retaining) customers through attittude & committment you’re losing them through indifference! Listen in as Warren explains the true wants of customers and the mistakes so many companies make as they get stuck on process and not on providing solutions.

Change: The Only Real Constant

Fight For Your Rights as a Customer

Some companies abuse our trust, take our money, and give us nothing in return. When we ask for something out of the ordinary, they come up with all sorts of reasons why they can’t do it. Why? Because we let them. Listen to Warren’s tips on what you can do to fight for your rights as a customer, and WIN!!!

Listen to Warren give you five specific, easy to implement ideas that will put money in your pocket and stop bad companies from taking advantage of you.

Warren continues his advice on fighting back by showing you how to shame companies into giving you “free stuff.” Also, listener questions on sales, job hunting and starting your own business.

Delivering the Sales Presentation

It’s time to deliver a winning sales presentation. Learn how to establish rapport, ask the right kind of questions and close far more effectively.

The Art of Small Talk – This should really be called “large talk.” Listen to Warren explain why this apparently trivial moment is one of the most important parts of your sales presentation.

Present, Interview, Present – Learn how to: 1) structure your presentation to get the most information possible out of the prospect. 2) Use that information to structure the perfect solution for your prospect.

Closing Techniques – Warren tells you how to use the “Trial Close” to get prospects to sell themselves; how to ask for the sale and what to do once the client says “Yes.”

Preparing for the Sales Appointment

You’re a business professional. You’ve had a long week. The last thing you want is to listen to dull, slow-paced business analysis. Listen in & get your recharge for next week with Talking Success!

Prepare for twenty-five minutes of fast-paced, no-nonsense, sales & success straight talk from the voice of personal & professional development on the web. Listen to tips guaranteed to get you motivated, get you in, & get you the hell out! A must for any serious, sales professional looking to take control of the appointment process.

Sales: 5 Keys to Being the Best

Twenty-five minutes of sales & success straight talk guaranteed to wake you up and get you moving to THE TOP. At a recent keynote, Warren was asked, “What are 5 things that salespeople do to get to the top?” Not only does Warren answer this in full, he even gives examples of how he and his wife have used these techniques just recently to book a number of speeches with Allstate Corporation, a Fortune 50 company with over $149 billion in assets.